PRIVACY POLICY
Proslope (Snowtrax Surfaces Ltd),
1. Introduction
Proslope (Snowtrax Surfaces Ltd), (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website proslope.com or interact with us through our contact forms, email, or phone.
This policy is issued in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018.
2. Who we are (Data Controller)
The data controller responsible for your personal data is:
Proslope (Snowtrax Surfaces Ltd),
Matchams Lane, Hurn, Christchurch, Dorset, BH23 6AW, United Kingdom
Email: sales@proslope.com
Phone: +44 (0)1202 798455
3. What personal data we collect
3.1 Information you provide directly
- Name (when you submit the contact form or subscribe)
- Email address
- Phone number (if provided)
- Company or organisation name (if provided)
- Subject and contents of any message you send us
- Any other information you voluntarily share in correspondence
3.2 Information collected automatically
- IP address
- Browser type and version
- Operating system
- Device type (desktop, mobile, tablet)
- Pages visited, time spent, and navigation paths on our site
- Referring website (where you came from)
- Approximate geographic location (country/city level)
- Date and time of visit
4. How we use your personal data (Purposes and Legal Basis)
4.1 Responding to enquiries
When you contact us via the website form, email, or phone, we use your data to respond to your enquiry and provide information about our products and services.
Legal basis: Legitimate interest (responding to your request) and, where applicable, taking steps prior to entering a contract.
4.2 Newsletter and marketing communications
If you subscribe to our newsletter or opt in to receive marketing communications, we will send you information about our products, case studies, and industry news.
Legal basis: Consent. You can withdraw your consent at any time by clicking the “unsubscribe” link in any marketing email.
4.3 Website analytics and improvement
We use analytics tools (including Google Analytics) to understand how visitors interact with our website, identify technical issues, and improve user experience.
Legal basis: Consent (via our cookie banner) and/or legitimate interest in operating and improving our website.
4.4 Legal and regulatory compliance
We may process your data to comply with applicable legal obligations, respond to lawful requests from public authorities, or exercise and defend legal claims.
Legal basis: Legal obligation and legitimate interest.
5. Cookies and similar technologies
5.1 Types of cookies we use
- Essential cookies: Required for the website to function (e.g. session management, security). These cannot be disabled.
- Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics). These are optional and only set with your consent.
- Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness. Only set with your consent.
5.2 Managing cookies
When you first visit our website, a cookie banner allows you to accept or reject non-essential cookies. You can change your preferences at any time by clearing your browser cookies or using the cookie settings available on our site.
You can also configure your browser to block or delete cookies. Please note that disabling certain cookies may affect website functionality.
6. Who we share your data with
We do not sell your personal data. We may share it with trusted third parties in the following circumstances:
- Service providers: Companies that help us operate our website and business (e.g. website hosting, email service providers, analytics platforms, CRM systems). These providers are bound by contractual confidentiality obligations.
- Professional advisers: Including lawyers, accountants, and auditors where necessary.
- Public authorities: Where required by law, court order, or regulatory request.
- Business transfers: In the event of a merger, acquisition, or sale of assets, data may be transferred to the new entity (subject to equivalent data protection safeguards).
7. International data transfers
Some of our service providers may be based outside the United Kingdom or the European Economic Area (EEA). Where this is the case, we ensure that appropriate safeguards are in place, such as:
- UK or EU adequacy decisions recognising the country’s level of data protection
- Standard Contractual Clauses (SCCs) approved by the UK ICO or European Commission
- Other lawful transfer mechanisms as permitted under UK GDPR and EU GDPR
8. How long we keep your data
We retain personal data only as long as necessary for the purposes set out in this policy, or as required by law. General retention periods are:
- Contact enquiries: up to 3 years from last contact, unless a business relationship continues
- Customer records: duration of the contractual relationship plus 7 years for tax and accounting purposes
- Newsletter subscribers: until you unsubscribe or request deletion
- Website analytics data: typically 14 months (Google Analytics default)
After these periods, data is either securely deleted or anonymised.
9. Your rights under data protection law
You have the following rights regarding your personal data:
Right of access: Request a copy of the personal data we hold about you.- Right to rectification: Ask us to correct inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”): Request deletion of your data in certain circumstances.
- Right to restrict processing: Ask us to limit how we use your data.
- Right to data portability:
- Receive your data in a structured, machine-readable format and transmit it to another controller.
- Right to object: Object to processing based on legitimate interest or for direct marketing purposes.
- Right to withdraw consent: Where processing is based on consent, withdraw it at any time.
- Right not to be subject to automated decision-making: Including profiling, where it produces legal or similarly significant effects.
To exercise any of these rights, contact us at sales@proslope.com. We will respond within one month.
If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority:
- In the UK: Information Commissioner’s Office (ICO) – ico.org.uk
- In the EU: Your local data protection authority
10. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
- SSL/TLS encryption for data transmitted via our website
- Access controls limiting who within our organisation can access personal data
- Regular backups and security updates
- Staff training on data protection and confidentiality
While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure. In the event of a data breach affecting your rights, we will notify you and the relevant authorities in accordance with applicable law.
11. Children’s privacy
12. Third-party websites
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The latest version will always be available on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
Material changes will be communicated via a notice on our website or by email (where appropriate).
14. Contact us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us:
Proslope (Snowtrax Surfaces Ltd),
Matchams Lane, Hurn, Christchurch, Dorset, BH23 6AW, United Kingdom
Email: sales@proslope.com
Phone: +44 (0)1202 798455
